Legal

Terms and Conditions

Last updated: October 21, 2026

Terms and Conditions

These terms apply to all tutoring and counseling services from Umer Prep (“we,” “us”). By booking or paying for sessions, you agree to them. If the student is under 18, the parent or guardian who books agrees on the student’s behalf.

Services

We offer one-on-one online sessions in SAT and ACT prep, AP courses, and college application counseling for middle and high school students. All sessions take place on Zoom and last 60 minutes unless agreed otherwise.

Payment

Sessions are sold in prepaid packages.
Full payment is due by Zelle before the first session of a package.
Rates and package details are confirmed in writing (by email or invoice) before you pay.
Packages expire 6 months after purchase. Unused sessions after that date are forfeited.

Cancellations and rescheduling

Please give at least 24 hours’ notice to cancel or reschedule. We’ll find a new time at no charge.
Cancellations with less than 24 hours’ notice, and missed sessions, count as a used session.
If the student is late, the session still ends at its scheduled time. If the student hasn’t joined or contacted us within 15 minutes, the session counts as a no-show.
If we need to cancel, we’ll reschedule at no cost to you, or refund that session if no new time works.

Refunds

You can request a refund for any unused sessions in a package at any time before it expires. We refund them at the per-session rate you paid. Sessions already held aren’t refundable.

No guaranteed results

We work hard to help every student improve, but we can’t guarantee any specific test score, grade, or college admission decision. Results depend on many things outside our control, including the student’s effort and practice between sessions.

Student and family responsibilities

Join on time from a quiet place with a working camera, microphone, and internet connection.
Complete assigned practice and come prepared.
Treat sessions with respect. We may end a session or the arrangement if behavior is disrespectful or inappropriate. Any unused, prepaid sessions will then be refunded.
All essays and application materials must be the student’s own work. We give guidance and feedback, but we don’t write essays or assignments for students.

Session recording

Sessions aren’t recorded unless both the parent and Umer Prep agree in advance. Students and families may not record sessions without our permission.

Materials

Worksheets, notes, and other materials we provide are for the student’s personal use only. Please don’t share, sell, or post them.

Limitation of liability

Our services are educational guidance. To the extent the law allows, Umer Prep’s total liability for any claim is limited to the amount you paid for the services involved.

Changes to these terms

We may update these terms from time to time. We’ll post the new version on this page, and changes won’t affect packages already paid for.

Governing law

These terms are governed by the laws of the Commonwealth of Pennsylvania.

Contact us

Questions about these terms? Email zenub@umerprep.com.